2019 Best Practices Agency Logo-HDSOUTH BEND/PLYMOUTH/INDIANAPOLIS/FORT WAYNE & KALAMAZOO, MICHIGAN – 09/11/19 – Gibson retains its Best Practices status, once again becoming a part of an elite group of independent insurance agencies around the United States. This status comes by participating in the Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) Best Practices Study group. The annual survey and Study of leading independent insurance agencies documents the business practices of the “best” agencies and urges others to adopt similar practices.

Only 267 independent agencies throughout the U.S. qualified for inclusion in the 2019 Best Practices Study. An IIABA affiliated state association or an insurance company must first nominate the agency which then must qualify based on outstanding customer retention, growth, stability and financial management. More than 1,300 agencies were nominated this year.

The Best Practices Study was initiated by IIABA in 1993 as the foundation for efforts to improve agency performance. The annual study of leading independent insurance agencies, which is conducted for IIABA by Reagan Consulting of Atlanta, Ga., documents the business practices of these high-performance agencies and urges others to adopt similar practices.

Hundreds of workshops and seminars have been conducted at various producer association functions, company sponsored agency meetings and national automation users group conventions.

The IIABA and Reagan Consulting jointly maintain the Best Practices Gateway website (http://www.reaganconsulting.com/research/best-practices) that provides executive summaries of the annual Best Practices Studies, the Best Practices Study Comparison Workbook tool and ordering information for Best Practices products. The Gateway, as well as the annual study, is made possible in part through the financial sponsorship of various insurance companies and industry organizations.

“Being recognized as a “Best Practices Agency” over these last twenty-five years means we have been successful in our efforts to constantly innovate and grow,” said Ron Turpin, Chief Financial Officer at Gibson. “This has allowed us to be better in serving our clients in a rapidly changing business world as well as our co-workers in giving them opportunities for growth. It is also a testimony to our people and the great care and concern they have for our clients.”

Gibson is a regional insurance broker and risk management services firm. With offices in South Bend, Plymouth, Indianapolis, Fort Wayne, and Kalamazoo. Gibson is 100% employee owned and ranks as a top employer in the region. Visit www.gibsonins.com for more information.

For more information on the Best Practices Study, contact Jennifer Becker at IIABA, 1-800-221-7917.

Founded in 1896, IIABA is the nation’s oldest and largest national association of independent insurance agents and brokers, representing a network of more than 300,000 agents, brokers and their employees nationally. Its members are businesses that offer customers a choice of policies from a variety of insurance companies. Independent agents and brokers offer all lines of insurance – property, casualty, life and health—as well as employee benefit plans and retirement precuts. Web address: www.independentagent.com.

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